Frequently Asked Questions

Everything you need to know about your amika pro experience.

What is the standard shipping timeframe for orders?

Standard shipping typically takes 3-5 business days within the continental U.S. Professional orders are processed within 24 hours to ensure your salon stays fully stocked.

Do you offer professional discounts for licensed stylists?

Yes, amika pro offers exclusive pricing for verified professionals. Simply create a professional account and upload your license to unlock industry-only rates.

What is your return policy for open products?

We want you to love your results. If you are not satisfied, you can return products within 30 days of purchase. Please note that professional tools must be in their original packaging.

Are amika pro products cruelty-free and vegan?

Absolutely. All amika pro products are certified cruelty-free and we are committed to using vegan formulas across our entire professional hair care line.

How can I track my shipment?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.